Privacy Policy
Last updated: January 15, 2024
At TekMeDoc, we are committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform.
1. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, date of birth, and contact information
- Medical history and health records
- Insurance information
- Payment and billing information
- Emergency contact information
Usage Information
We automatically collect certain information when you use our platform:
- Device information and IP address
- Browser type and version
- Pages visited and time spent on pages
- Consultation recordings (with your consent)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our telehealth services
- Process appointments and consultations
- Facilitate communication between patients and healthcare providers
- Process payments and send invoices
- Send appointment reminders and notifications
- Comply with legal obligations and regulatory requirements
- Detect and prevent fraud or abuse
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Healthcare Providers: With doctors and healthcare professionals you choose to consult with
- Service Providers: With third-party vendors who assist in operating our platform
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
4. Data Security
We implement industry-standard security measures to protect your information, including:
- End-to-end encryption for all communications
- Secure data storage with regular backups
- Access controls and authentication
- Regular security audits and assessments
- HIPAA-compliant infrastructure
5. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of certain communications
- Request a copy of your health records
- File a complaint if you believe your privacy rights have been violated
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings. For more information, please see our Cookie Policy.
7. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: