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Frequently Asked Questions
Find answers to common questions about TekMeDoc
How do I book an appointment?
Simply create an account, browse available doctors, select a time slot, and confirm your appointment. You'll receive a confirmation email with all the details.
Is my health information secure?
Yes, absolutely. We use end-to-end encryption and are fully HIPAA compliant. Your data is never shared without your explicit consent.
Can I get prescriptions through TekMeDoc?
Yes, our licensed doctors can provide digital prescriptions that you can share directly with pharmacies for medication pickup or delivery.
What devices can I use?
TekMeDoc works on all devices - smartphones (iOS and Android), tablets, and computers. We have native apps and a fully responsive web platform.
How much does it cost?
Pricing varies by consultation type and doctor. We offer transparent pricing with no hidden fees. Check our pricing page for detailed information.
Do you accept insurance?
We're working with insurance providers to expand coverage. Currently, we accept major insurance plans. Contact us to verify if your insurance is accepted.
Still have questions?
Support Hours
24/7 Emergency Support
For urgent medical consultations, our emergency support is available around the clock.
Business Hours Support
Monday - Friday: 8:00 AM - 6:00 PM WAT
Saturday: 9:00 AM - 2:00 PM WAT
Sunday: Closed