Help Center

TekMeDoc is a comprehensive telehealth platform that connects patients with licensed healthcare providers for virtual consultations, prescription management, and related healthcare services.

Click on "Get Started" or "Register" in the navigation menu. You'll need to provide your email address, create a password, and complete your profile with basic information.

After logging in, go to "Find Doctors" or "Book Appointment". Browse available doctors, select a time slot that works for you, and confirm your booking. You'll receive a confirmation email with all the details.

You'll need a device with a camera and microphone (smartphone, tablet, or computer), a stable internet connection, and a quiet, private space. Make sure your browser allows camera and microphone access.

After your consultation, your prescription will be available in your account under "Prescriptions". You can view, download, or share it directly with pharmacies.

Yes! We have an integrated pharmacy network. After receiving your prescription, you can order medications through our platform and choose home delivery or pickup at a nearby pharmacy.

We accept all major credit cards, debit cards, bank transfers, and mobile money payments. Payment is processed securely through our payment partners.

Refund policies vary depending on the service. For subscription plans, we offer a 14-day money-back guarantee. For consultations, refunds are handled on a case-by-case basis. Contact support for assistance.

If you experience technical issues, try refreshing your browser, checking your internet connection, or clearing your browser cache. If problems persist, contact our technical support team.

Yes, absolutely. We use end-to-end encryption, HIPAA-compliant infrastructure, and industry-standard security measures to protect your health information. Your privacy is our top priority.